If you believe your Mac notebook was affected by this issue, and you paid to have your keyboard repaired, you can contact Apple about a refund. The program covers eligible MacBook, MacBook Air, and MacBook Pro models for 4 years after the first retail sale of the unit. The Apple Keyboard is a keyboard designed by Apple Inc. First for the Apple line, then the Macintosh line of computers. Dozens of models have been released over time, including the Apple Extended Keyboard.Currently, Apple offers only three keyboards via Bluetooth: Magic Keyboard (silver only), and Magic Keyboard with Numeric Keypad (silver or space gray). MOSISO Silicone Keyboard Cover Compatible with MacBook Pro with Touch Bar 13 and 15 inch 2019 2018 2017 2016 (Model: A2159, A1989, A1990, A1706, A1707) with Touch ID, Mac OS X Shortcut, White 4.4 out of 5 stars 346.
Apple has determined that a small percentage of the keyboards in certain MacBook, MacBook Air, and MacBook Pro models may exhibit one or more of the following behaviors:
- Letters or characters repeat unexpectedly
- Letters or characters do not appear
- Key(s) feel 'sticky' or do not respond in a consistent manner
Apple or an Apple Authorized Service Provider will service eligible MacBook, MacBook Air, and MacBook Pro keyboards, free of charge. The type of service will be determined after the keyboard is examined and may involve the replacement of one or more keys or the whole keyboard.
To identify your computer's model and to see if it is eligible for this program, choose Apple () menu > About This Mac. Eligible models are listed below.
- MacBook (Retina, 12-inch, Early 2015)
- MacBook (Retina, 12-inch, Early 2016)
- MacBook (Retina, 12-inch, 2017)
- MacBook Air (Retina, 13-inch, 2018)
- MacBook Air (Retina, 13-inch, 2019)
- MacBook Pro (13-inch, 2016, Two Thunderbolt 3 Ports)
- MacBook Pro (13-inch, 2017, Two Thunderbolt 3 Ports)
- MacBook Pro (13-inch, 2019, Two Thunderbolt 3 ports)
- MacBook Pro (13-inch, 2016, Four Thunderbolt 3 Ports)
- MacBook Pro (13-inch, 2017, Four Thunderbolt 3 Ports)
- MacBook Pro (15-inch, 2016)
- MacBook Pro (15-inch, 2017)
- MacBook Pro (13-inch, 2018, Four Thunderbolt 3 Ports)
- MacBook Pro (15-inch, 2018)
- MacBook Pro (13-inch, 2019, Four Thunderbolt 3 Ports)
- MacBook Pro (15-inch, 2019)
Note: No other Mac notebook models are part of this program.
Please choose one of the options below for service. Your Mac notebook will be examined prior to any service to verify that it is eligible for this program.
The type of service will be determined after the keyboard is examined and may involve the replacement of one or more keys or the whole keyboard. The service turn-around time may vary depending upon the type of service and availability of replacement parts.
- Find an Apple Authorized Service Provider.
- Make an appointment at an Apple Retail Store.
- Mail in your device to the Apple Repair Center.
To prepare your unit for service, please backup your data.
Note: If your MacBook, MacBook Air, or MacBook Pro has any damage which impairs the service, that issue will need to be repaired first. In some cases, there may be a cost associated with the repair.
This worldwide Apple program does not extend the standard warranty coverage of your Mac notebook.
If you believe your Mac notebook was affected by this issue, and you paid to have your keyboard repaired, you can contact Apple about a refund.
The program covers eligible MacBook, MacBook Air, and MacBook Pro models for 4 years after the first retail sale of the unit.
Find out if your notebook has a backlit keyboard
From the Apple menu , choose System Preferences and then click on Keyboard. If the Keyboard preferences window has an 'Adjust keyboard brightness in low light' checkbox, you have a backlit keyboard.
Adjust your keyboard brightness automatically or manually
You can have the keyboard brightness adjust automatically based on available light, or you can adjust it manually.
Adjust the brightness automatically
To set your keyboard brightness to adjust automatically:
- From the Apple menu, choose System Preferences, then click Keyboard.
- Select the 'Adjust keyboard brightness in low light' checkbox.
Adjust the brightness manually
To make the keyboard brighter, press F6 on your notebook's built-in keyboard. To make it less bright, press F5.
If you can't adjust your keyboard's brightness manually, it's likely because you're in a very bright environment and you have your Mac set to automatically adjust the brightness. In this case, the backlit keyboard turns off. When you move to a location with less light, you can once again adjust the keyboard's brightness.
Adjust brightness on your MacBook Pro with Touch Bar
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If your Mac has a Touch Bar, you can quickly adjust your keyboard brightness by tapping in the Control Strip:
The Control Strip expands, and you can tap to adjust keyboard brightness:
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If you use Boot Camp and your keyboard isn't working as expected in Windows, you might need to update your software in Windows.